Troubleshooting Email Validation Issues During Sign Up

Last updated: June 25, 2025

When creating a new account, you may occasionally encounter issues with email validation, particularly if your email domain uses certain configurations that may be flagged by our validation service.

Common Causes of Email Validation Issues

Catch-all email configurations
Role-based email addresses (like info@, hello@, support@)
Recently registered or uncommon domains

What to Do If Your Email Is Rejected

If you believe your email address is valid but are unable to create an account, please contact our support team. We can:

Verify the legitimacy of your domain
Whitelist your domain if necessary
Help you complete the account creation process

Note: We use a third-party email validation service to ensure security and deliverability. While this helps prevent fraud, it may occasionally flag legitimate business domains. Our support team can quickly resolve such cases.